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Welcome to Computer Highway
Remote & on-site IT support

Managed IT Support for West & Central London Businesses, Schools, Charities and Homes

Transparent pricing and a certified team on hand remotely or on-site for IT support across West & Central London — whether you need one-off help or fully managed support.
Smiling support engineer in a headset at her computer, with a colleague on a call behind her
4.8 out of 5 from 35 Google reviews
Read our reviews
Since 2001Local to Ealing, West London
CertifiedMicrosoft · Cisco · CompTIA
No lock-inon pay-as-you-go support
UK-wideremote help from £60 + VAT an hour
An IT support technician on a headset helping a client at her workstation
£60 + VAT an hour
Monday to Saturday
Remote IT support · anywhere in the UK

Not in West or Central London? We can still fix it.

Our engineers connect securely to your computer and fix the problem while you watch, from £60 + VAT an hour, Monday to Saturday.
A member of staff helping a customer choose a new technology device
Free UK mainland
delivery over £250
Online shop · UK mainland delivery

Buy IT equipment online, from people who know it

Laptops, monitors, networking, printers and software from brands you know. Every order is checked by our team, with free UK mainland delivery over £250, or collect free from our West London shop.
Find your fit

Which IT support fits you?

Whichever you are — a home user, a growing business, a school or a charity — there's a support option built around you.
A support operator helping a client with an online problem
Pay As You Go

PAYG IT Support

No contract — pay only for the time booked, from a 1-hour minimum. Book remote or on-site help exactly when you need it, billed transparently.
£60 + VAT an hour
See PAYG support
A smiling woman sitting cross-legged on a sofa at home, using a laptop
Home & Individuals

Personal IT Support

Friendly, jargon-free help for slow PCs, viruses, new devices, Wi-Fi and everyday home tech problems.
£300 + VAT a year
See personal support
A helpdesk team providing business IT support
SMEs & Organisations

Business IT Support

Fully managed, proactive support with 24/7 monitoring, security and a fixed monthly cost you can plan around.
From £100 + VAT a month
See business support
Students using computers together in a classroom
Schools

IT Support for Schools

Classroom-ready, safeguarding-conscious support for devices, networks and staff — scoped around termly budgets and cycles.
From £100 + VAT a month
See schools support
A group of volunteers working together at a community charity
Charities

IT Support for Charities

Cost-conscious, dependable support for lean teams and volunteers, including donation and donor system help.
From £100 + VAT a month
See charities support
Our services

More ways we can help

AI Automation

Finding and automating repetitive, time-consuming tasks so your team can focus on higher-value work.
Explore AI automation

Managed IT Projects

From a single server upgrade to a full office relocation, planned properly and delivered with minimal disruption.
Explore IT projects

Managed IT Solutions

Cyber security, backup & disaster recovery, remote working and cloud — proactively managed to keep you protected.
Explore IT solutions

Microsoft 365 Admin

Accounts, email, SharePoint and Teams — properly configured and kept that way, so Microsoft 365 works for you.
Explore Microsoft 365 support

Website Development

A custom-built website that represents your business properly, with e-commerce capability if you need to sell online.
Explore website development

Application Development

Bespoke internal tools and web applications built to fit your existing process, not the other way round.
Explore app development

Computer & Laptop Repairs

Hardware faults, software problems and everything in between — fixed by certified engineers, remotely or on-site.
Explore repairs
The Computer Highway shopfront on Castle Hill Parade, with a sign reading IT support for home and business
Visit us
11 Castle Hill Parade, The Avenue, London W13 8JP
Mon–Sat, 9am–6pm
Find us
Why Computer Highway

Straightforward, dependable IT support since 2001

Walk in to our shop with a laptop, or let us look after your whole office, remotely or on-site.

Proactive monitoring

Round-the-clock system monitoring catches problems before they become downtime.

No hidden fees

Clear quotes before any work starts, and invoices that match them.

Plain-English help

Engineers who explain what's wrong, what it will cost and what we recommend.

Local to West London

Based in Ealing, serving businesses, schools, charities and homes across West & Central London.
Our prices

Straightforward pricing, no surprises

£60 + VAT per hour

PAYG Remote Support
Remote, anywhere in the UK. On-site £120 + VAT per hour, 1-hour minimum.
See PAYG support

£300 + VAT per year

Personal IT Support
Per device or user, with unlimited remote support.
See personal support

From £100 + VAT per month

Business, Schools & Charities
Fixed after a free assessment of your IT.
See business support
Our Clients

Trusted by businesses, schools and charities across West & Central London

From small businesses to schools and charities, organisations across West & Central London count on us for fast, reliable IT support they can trust.
Google reviews

What our clients say on Google

4.8 out of 5 from 35 Google reviews
Read our reviews
Mumtaz and his team have been looking after our IT needs for around 20 years. Would not rely on anyone else. There is not a problem they have not solved and always fix the issue in a timely manner. Highly recommended.
Ivan S.
Regional Manager, Europe
Business
“Highly skilled in Office365 Admin and cyber security so I am confident our systems are locked down and secure from hacking. No business should ignore the importance of this protection and these guys do all of this at literally a fraction of the cost of most MSSPs.”
Mark B.
Business Owner
Business
“I have used Computer Highway for many years with both business and family support. They are a great team, very responsive and helpful. I can recommend them to you.”
Duncan A.
Business Owner
Business
“Extremely helpful advice given to help me decide on a new laptop with no sales pitch. Really appreciated and recommended. Thank you!”
Sophie W.
Home User
PAYG
“Neelesh at Computer Highway gave excellent service. He transferred files from my old laptop to a new one. He gave some very useful advice and all the files were transferred. I was even told that if I have any problems with connecting my printer at home to let them know and would help with that too. I have no complaints and was really happy with the result.”
Olivette S.
Home User
PAYG
“Computer Highway transferred my info onto a new laptop. The service was amazing, very helpful and they took the time to explain how I could fix any problems that arose. I was treated with great courtesy and patience, which I greatly appreciate as I am a senior citizen and sometimes my lack of computer skills are obvious. I would highly recommend this computer service.”
Julie de B.
Home User
PAYG
“Oh the staff at Computer Highway in ‘The Avenue, West Ealing are absolutely awesome, so polite, helpful and professional, they can solve any small or large computer problem's with a smile…”
Gill S.
Home User
PAYG
“I'd really recommend Computer Highway. From initial discussion through to hand over of repaired items, I was kept informed of the various options and likelihoods of success etc. They went the extra mile to try to give the best service at good value - without wasting money unnecessarily. I had total confidence in their integrity, honesty, and competence. Great service!!”
Mark P.
Home User
PAYG
“Mumtaz and his team have been looking after our IT needs for around 20 years. Would not rely on anyone else. There is not a problem they have not solved and always fix the issue in a timely manner. Highly recommended.”
Ivan S.
Regional Manager, Europe
Business
“The guys at Computer Highway are brilliant. They respond quickly and effectively to all my laptop needs. They have been my 'go to provider' for the last 10 years and never fail to deliver. As I work from home they are invaluable.”
Ann J.
Business Owner
Business
Certifications & Partners

A certified team, backed by trusted technology partners

Our engineers hold Microsoft, Cisco and CompTIA certifications, and we work with a small set of established technology partners to deliver the solutions we recommend.
Microsoft
Cisco
CompTIA
Lenovo
HP
Veeam
ESET
Guides and advice

IT Support insights & guides

All insights

Repair or Replace Your Laptop? How to Decide

How to tell whether your laptop is worth repairing, upgrading or replacing.
Read more about Repair or Replace Your Laptop? How to Decide

Charity IT on a Tight Budget: Where to Spend and Where to Save

Where a charity’s IT budget goes furthest: nonprofit discounts, the protections worth paying for, and support that fits a small team.
Read more about Charity IT on a Tight Budget: Where to Spend and Where to Save

What Good IT Support for a School Looks Like

What school IT support should actually deliver, and the questions to ask any provider.
Read more about What Good IT Support for a School Looks Like
Serving West & Central London

Ready to stop worrying about IT?

Tell us what's going on and we'll recommend the right kind of support — no obligation, no pressure.
Visit
11 Castle Hill Parade, The Avenue, London W13 8JPMon–Sat, 9am–6pm
Remote support

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