PAYG IT Support
Pay-As-You-Go IT Support — No Contract, No Hidden Fees
Book remote or on-site help exactly when you need it. No sign-up, no small print — just clear, itemised billing from a 1-hour minimum charge.
No contract
1-hour minimum charge
Itemised invoice every time
Pricing
Simple, transparent PAYG rates
Straightforward hourly rates, remote or on-site — no surprise charges.
Remote Support
£60 + VAT per hour
Minimum charge 1 hour; billed in half-hour increments thereafter.
On-site Support
£120 + VAT per hour
Minimum charge 1 hour; billed in half-hour increments thereafter.
No contract · 1-hour minimum charge · Itemised invoice every time
Get a Free QuoteWhat's included
What every PAYG session includes
- No contract — book once, or as often as you need
- The same certified engineers who support our managed clients
- Remote-first via Splashtop, with on-site fallback when needed
- Clear, itemised invoicing — you always know what you're paying for
- No obligation to upgrade to a managed plan (though we'll say if it makes financial sense)
Is PAYG right for you?
Compare it against the alternatives
If you need ongoing monitoring and a fixed monthly cost for a business, Business IT Support may suit you better. If you're a home user who'd rather pay one annual fee for unlimited support than pay per session, Personal IT Support may suit you better.
Explore business supportGet personal supportCommon issues we fix
PAYG support covers problems like…
Slow or freezing computers
Diagnosis, clean-up and performance tuning.
Virus & malware removal
Safe removal plus advice to prevent it recurring.
Printer & network setup
Getting devices talking to each other reliably.
Data recovery & backup
Recovering lost files and setting up backups.
One-off migrations
Moving to a new PC, email account or cloud service.
Wi-Fi & connectivity issues
Tracking down and fixing dropped or slow connections.
The process
How a PAYG booking works
01
Call or submit a request
Tell us what's wrong — no account or sign-up needed.
02
Diagnosis or visit booked
We confirm the likely fix and a time that suits you.
03
Transparent invoice
You receive an itemised invoice for exactly the time worked.
Common questions
PAYG IT Support FAQs
Is PAYG IT Support really contract-free?
Yes. There’s no sign-up and no cancellation notice — sessions are billed with a 1-hour minimum charge, so you only pay for the time booked.
How am I billed?
You’re billed per hour (remote or on-site), with a 1-hour minimum charge and then in half-hour increments after that, with an invoice itemising exactly what was done.
What's your call-out area?
On-site PAYG visits cover Ealing and the wider West London area; remote support is available UK-wide.
How fast can you help?
Most PAYG remote sessions can be booked same or next working day; on-site visits are typically scheduled within 1–2 working days depending on demand.
Get PAYG help today
No contract, no commitment — just tell us what's wrong.
Serving Ealing, West London & the wider London area