IT Support
IT Support in Ealing & West London
Five ways to get support from the same certified team — pick the one that matches how you use technology, or talk to us and we'll recommend one.
No lock-in contracts on PAYG
Itemised invoicing — no hidden fees
UK-based, certified engineers only
Five ways to get IT support
Pick the option that matches how you use technology
Pay As You Go
PAYG IT Support
No contract. Book remote or on-site help exactly when you need it, billed transparently by the hour.
See PAYG pricingHome & Individuals
Personal IT Support
One simple annual plan with unlimited remote help included, plus reduced-rate on-site visits when you need them.
Get personal supportSMEs & Organisations
Business IT Support
Fully managed, proactive support with 24/7 monitoring, security and backup — priced with a fixed quote scaled to your team.
Explore business supportSchools
IT Support for Schools
Classroom-ready, safeguarding-conscious support for devices, networks and staff — scoped around termly budgets and cycles.
See schools supportCharities
IT Support for Charities
Cost-conscious, dependable support for lean teams and volunteers, including donation and donor system help.
See charities supportTransparent Pricing
Straightforward pricing, no surprises
Why choose us
Computer Highway vs. a typical IT provider
A typical IT provider
Long fixed-term contracts, rotating support staff who don't know your setup, vague bundled invoices, and a slow route to a real person.
Computer Highway
- No contract required on PAYG; rolling monthly on managed plans
- A named point of contact who knows your setup
- Itemised invoices — you know exactly what you're paying for
- Remote-first support with on-site fallback when needed
How it works
From first enquiry to resolved issue
01
Tell us what's going on
Call, email or fill in the contact form. We'll ask a few quick questions to understand the issue.
02
We assess & recommend
For a one-off issue we'll book a PAYG session; for ongoing needs we'll recommend the right plan and scope a quote.
03
Remote or on-site support
Most issues are resolved remotely via Splashtop the same or next working day; we visit on-site when needed.
Proactive by default
Monitoring, security & backup that runs quietly in the background
Business IT Support includes 24/7 monitoring so problems are caught before they cause downtime. Want more detail on the security, backup and virtual server side of things?
See Managed IT Solutions
Certifications & Partners
A certified team, backed by trusted technology partners
Our engineers hold Microsoft, Cisco and CompTIA certifications, and we work with a small set of established technology partners to deliver the solutions we recommend.
Our Clients
Trusted by businesses, schools and charities across West London
From small businesses to schools and charities, organisations across Ealing and West London count on us for fast, reliable IT support they can trust.
Common questions
IT Support FAQs
Do I have to sign a contract?
No — our PAYG IT Support has no contract at all. Personal IT Support is a simple annual plan, and Business, Schools and Charity IT Support are ongoing arrangements scoped with a fixed quote — none of them lock you into a long fixed term.
How quickly do you respond?
Response times depend on the support type and issue severity. Managed Business clients get priority response as part of their plan; PAYG and Personal remote sessions are typically booked same or next working day, with on-site visits scheduled within 1–2 working days.
What areas do you cover?
We’re based in Ealing and cover West London and the wider London area, with remote support available anywhere in the UK.
Do you support remote or only on-site?
Most issues are resolved remotely via Splashtop, usually the fastest option. We also offer on-site visits where hands-on work is needed.
Not sure which support type fits?
Tell us a bit about your situation and we'll point you the right way — no obligation.
Serving Ealing, West London & the wider London area